FAQ

Shipping policy

Orders placed by 12 noon CST are shipped the same day. Orders past this time are shipped on the next business day. Most packages arrive within 3 days, but some zones may take up to 5. View our shipping policy here.

We ship globally! International shipping fees are calculated at checkout.

We ship products out within 1 business day and most packages should arrive 3-5 days after that. Please email us if your order has taken longer than 5 business days.

We completely offset our emissions during shipping by purchasing a 100% carbon offset through Shopify.

Returns and Exchanges

For health and safety reasons, we do not offer returns or exchanges of any spice mix packages. All sales are considered final and are unable to be returned.

We do not allow returns on any of our salsa mix products. If you are unsatisfied with our product, please reach out to us and we'll work to make it right.

Product Info

Additional questions about our products are below.

We are only selling online right now.

Yes, all of our products are vegan and completely plant-based.

For best results, use a 14-16 oz can petite diced tomatoes or roughly a pound of fresh diced tomatoes. Regular diced and flavored varieties also work well. We do not advise stewed, crushed, or pureed tomatoes or tomato paste.

Bon Appetit Magazine even recommends canned tomatoes!

No, none of our rad salsa products contain monosodium glutamate.

Refunds

Due to the nature of our food product once an order has been processed and shipped, it will be considered final sale and is not eligible for return or exchange. View our refund policy here.

If you are unsatisfied with your purchase, we will do our best to make it right.  All requests must be submitted under the original account e-mail address and include a valid order ID number. Please contact us at hello@radfoodz.com.